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What to include in the support email.
- App version: 1.3.1 (13 January 2026)
- Device and platform: macOS
- Steps to reproduce the issue, plus any screenshots.
- Whether the problem blocks installation, setup, or everyday use.
Support
Thinking of upgrading to a heat pump? If you run into an issue, include your device, operating system version, and a short description of what happened.
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Useful links
Release snapshot